Effective Date: July 13, 2026
Last Updated: July 13, 2026
STAline ("STAline," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, call us, email us, or otherwise interact with us.
STAline provides water and sewer distribution products, systems, technical information, and support for engineers, municipalities, distributors, contractors, and related customers.
By using our website, you agree to the practices described in this Privacy Policy.
We may collect information that you voluntarily provide to us, including:
• Name
• Email address
• Phone number
• Company name
• Mailing address or project address
• Project location
• Project details or service/product inquiries
• Photos, drawings, specifications, plans, documents, or other files you choose to submit
• Any other information you provide through forms, email, phone calls, or other communications
We may also collect certain information automatically when you visit our website, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visit
• General location information
• Website interaction data
This information may be collected through cookies, analytics tools, server logs, pixels, tags, or similar technologies.
We may use the information we collect to:
• Respond to inquiries and requests for information
• Provide information about STAline products and water/sewer distribution systems
• Assist engineers, municipalities, distributors, contractors, and other visitors
• Communicate with you about products, services, technical information, installation materials, or project needs
• Provide customer service and support
• Prepare estimates, proposals, product recommendations, or technical responses
• Improve our website, services, products, and customer experience
• Monitor website performance and usage
• Protect our website, business, customers, employees, and systems
• Comply with legal, regulatory, contractual, accounting, or business obligations
Our website may use cookies and similar technologies to help the website function, improve performance, understand visitor activity, and support marketing or advertising efforts.
Cookies are small files stored on your browser or device. Some cookies are necessary for the website to work properly. Others may be used for analytics, advertising, performance measurement, or functionality.
Where required, we use a cookie consent tool that allows visitors to accept, reject, or customize non-essential cookies and tracking technologies.
You may also control cookies through your browser settings. Please note that disabling cookies may affect how some parts of the website function.
We may use third-party tools, including Google Analytics, Google Tag Manager, Google Ads, call tracking services, or similar tools to understand website traffic, measure performance, improve marketing, and better serve visitors.
These third-party tools may collect information such as your IP address, device information, browser information, pages visited, referring pages, and interactions with our website.
Google and other third-party providers may use information collected through our website in accordance with their own privacy policies and terms.
Where required, non-essential analytics and marketing tools are not intended to load until you have provided consent through our cookie banner or consent management tool.
If you submit a form, request information, call us, email us, or otherwise contact us, we may use your information to respond to you and provide the information, products, support, or services you requested.
We may retain communications and project-related information for business, customer service, legal, accounting, and recordkeeping purposes.
We do not sell your personal information for money.
We may share information with trusted third parties who help us operate our business and website, including:
• Website hosting providers
• Analytics providers
• Advertising platforms
• Email and form providers
• Customer communication tools
• Product, technical, or project support providers
• Contractors, vendors, distributors, or service providers involved in responding to your request
• Professional advisors, such as attorneys, accountants, consultants, or insurers
• Government, regulatory, or legal authorities when required
We may also disclose information if required to do so by law, legal process, court order, government request, or to protect our rights, property, customers, employees, business, or systems.
California residents may have certain privacy rights under California law, depending on how they interact with our website and whether applicable legal thresholds are met.
Subject to applicable law, California residents may have the right to request:
• Information about the categories of personal information we collect
• Information about the purposes for which we use personal information
• Information about the categories of third parties with whom information may be shared
• Access to personal information we maintain
• Correction of inaccurate personal information
• Deletion of personal information, subject to certain exceptions
• Opt-out of certain sharing or targeted advertising activities, where applicable
• No discrimination for exercising privacy rights
To make a privacy-related request, please contact us using the information listed in the "Contact Us" section below.
We may need to verify your identity before responding to certain requests.
We do not sell personal information for money.
Some privacy laws may define certain uses of advertising, analytics, pixels, cookies, tags, or similar technologies as "sharing" or "selling" personal information. Where applicable, visitors may manage cookie and tracking preferences through the cookie banner or "Cookie Settings" link on our website.
Some browsers offer "Do Not Track" signals. Because there is not currently a uniform industry standard for how websites should respond to these signals, our website may not respond to all Do Not Track browser settings.
You may manage cookies and tracking preferences through our cookie banner, Cookie Settings link, or your browser settings.
We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no website, transmission, storage system, or electronic communication is completely secure. We cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including responding to inquiries, providing product or technical information, maintaining business records, resolving disputes, complying with legal obligations, and protecting our rights.
Our website may contain links to third-party websites, documents, product information, technical materials, or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date above. Your continued use of our website after changes are posted means you accept the updated Privacy Policy.
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:
STAline Waterworks, Inc.
9115 Harris Corners Parkway Suite 350
Charlotte, NC 28269, United States
Website: staline.com
Phone number: 980-305-7171
ALABAMA CUSTOMERS: See important notice regarding your state's sales tax.
"Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.Seller's program account number is SSU-R012660449."
